Privacy policy

Wholesale Mobile Services Privacy Policy.

This Policy sets out the way in which Wholesale Mobile Services Pty Ltd (ABN 88075225660), trading as Wholesale Mobile Services, treats personal information. It covers our approach to the collection, use, disclosure, and security measures for personal information, as well as an individual’s right to access and correct their personal information.

Wholesale Mobile Services complies with all existing privacy laws. Unless otherwise indicated, all terms used in this Policy carry the same meaning as defined in the Existing Laws, which include:

The Telecommunications Act 1997
The Privacy Act 1988 (including the Australian Privacy Principles)
The Telecommunications Consumer Protections Code C628:2019

Wholesale Mobile Services is committed to protecting and respecting your privacy. This Policy explains how we process any personal information we collect from you or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

The type of information we collect

“Personal Information” includes, but is not limited to, your:

Name, date of birth, current and previous addresses, telephone or mobile phone numbers, email addresses, bank account details, credit card details, occupation, driver’s licence details.

Where you provide Wholesale Mobile Services with personal information about other persons, who are your authorised representatives, it is your responsibility to obtain those persons’ consent to the disclosure of their personal information. We are obliged to take reasonable steps to inform those persons that you have provided their personal information to Wholesale Mobile Services.

Generally, we do not collect sensitive information about you (such as details of your race, political beliefs, religion or health). We will only collect sensitive information with your prior consent and only where it is necessary so that we can perform our activities or function.

Why do we collect personal information?

We will only collect personal information where it is necessary for us to do so in order to perform one or more of our functions or activities, or where the information is necessary for us to supply customers with the products and services ordered from Wholesale Mobile Services or its related entities, and also for:

billing and account management.
credit checking (as set out below).
identity verification.
business planning and product development.

providing persons with information about Wholesale Mobile Services promotions; and

providing persons with information about products and services of our related entities and third-party affiliates (with whom your personal information will not be shared).

How do we collect your information?

Directly from you

We collect information directly from you. This includes information you provide us in application forms (online and in-store) and in discussions with our representatives on the phone. You may

choose not to provide us with certain personal information and to deal with us anonymously. However, this may affect the services we are able to provide to you.

We do not collect personal information in a secret manner and will always obtain a person’s consent for use of non-sensitive personal information for secondary purposes at the time of collection.

From other sources

We may also collect your personal information from third parties including:

Wholesale Mobile Services ’s related entities.
your authorised representatives.
Credit Reporting Bodies.
publicly available sources of information; or
other companies that are able to disclose it to us, and where it is not practical for us to collect the information directly from you.
Where we collect personal information from a source other than you, we will take reasonable steps to make sure:
you know we have your personal information.
how we got it; and
how we will handle your personal information.

From Your Online Activity

When you use one of our partner websites, we may collect and process the following information about you:

Transaction Details: Information regarding your transactions on the website, including any information provided when requesting or subscribing to a service, becoming a registered user, entering a competition or promotion sponsored by Wholesale Mobile Services, or completing surveys if you choose to respond.
Communications: Any communications you send to Wholesale Mobile Services, such as reports of problems or comments about the website.
Visit Details: Information about your visits to the website, including traffic data, location data, and the resources accessed.
Internet Contact Information: When you contact us via the Internet, we may collect information about your computer, including your IP address, operating system, and browser type, for system administration. This is statistical data and does not identify any individual.
Cookies: We may also obtain information about your general Internet usage through a cookie file stored on your computer’s hard drive. Cookies help us improve our website and provide a more personalised service by:
- Estimating our audience size and usage patterns
- Storing information about your preferences to customise the website to your interests
- Speeding up searches
- Recognising you upon your return to the website
Cookie Settings: You can refuse cookies by adjusting your browser settings. However, if you select this setting, you may be unable to access parts of the website. Unless settings are adjusted to refuse cookies, our system will automatically issue cookies when you use the website. Most browsers offer a help menu to prevent accepting new cookies, receive notifications for new cookies, or disable cookies altogether. For more on cookies, visit www.allaboutcookies.org.
External Links: When following hyperlinks from our website to others, please note each has its own privacy policy. Wholesale Mobile Services is not responsible for the policies of non-Wholesale Mobile Services websites, and it is your responsibility to review each policy before submitting personal information to those sites.

How Do We Use Your Information?

You authorise and consent to Wholesale Mobile Services using information held about you in the following ways:

Verification and Service Fulfillment: To verify your identity, undertake checks for creditworthiness and fraud, fulfill your orders, and provide information, products, or services you request. This also includes providing information on products or services we believe may interest you (where you have indicated you wish to be contacted for such purposes), ensuring that content from this site is presented effectively, enabling you to participate in interactive service features, and notifying you of any changes to our services.
Information Sharing: To share information with other entities, including government and law enforcement agencies, telecommunications carriers, external contractors, and service providers for the above and related purposes.
Direct Marketing: To use information for the direct marketing of our products and services.
Related Entities Marketing: To share information with our related entities for their direct marketing of third-party products and services.
Overseas Disclosure: Some entities to which your personal information may be disclosed are located outside Australia, specifically in the Philippines.
Direct Marketing Exceptions: Where we rely on the direct marketing exception for marketing purposes, we will:
- Clearly notify individuals of their right to opt-out of further direct marketing.
- Only use the information once before allowing individuals the option to exclude themselves from further direct marketing (applying to both Wholesale Mobile Services and its related entities).
- Allow individuals to opt out of all future direct marketing, even if they haven’t previously chosen to be excluded, and respect any decision to opt out.
- Refrain from using sensitive information for direct marketing.
Credit Reporting: You acknowledge that Wholesale Mobile Services may provide information about you to a Credit Reporting Body to obtain a Consumer Credit Report and/or to allow the Credit Reporting Body to create or maintain a Credit File for you.

The Credit File May Include:

Personal Information and Credit Activity: Your personal information, the fact that you have applied for credit, information regarding any payments that are more than sixty (60) days overdue, or any dishonoured cheques. It may also include information where, in the reasonable opinion of Wholesale Mobile Services, you have acted fraudulently or shown an intention not to comply with your credit obligations.
Timing of Information Disclosure: This information may be provided before, during, or after the provision of credit, or if your application for credit is not approved.
Consent to Third-Party Disclosure: You acknowledge that Wholesale Mobile Services may disclose your personal information to third parties where you have consented to such disclosure, including disclosures made under the Credit Reporting Requirements of the Privacy Act.
Disclosure to Related Entities: You agree that when Wholesale Mobile Services discloses personal information about you to a related entity, the related entity is not restricted by the original primary purpose for which the information was collected.
Disclosure for Outsourcing and Secondary Purposes: You agree that we may disclose your personal information to third parties to enable outsourcing of functions, for related secondary purposes, or where the disclosure is within your reasonable expectations.
Third-Party Contracts and Privacy Compliance: Wholesale Mobile Services takes reasonable steps to ensure that its contracts with third parties include requirements for them to comply with the use and disclosure standards of the Privacy Act.

Keeping Your Personal Information Secure

Data Processing and Storage: Information collected by Wholesale Mobile Services will be processed either by our own staff, a related entity, or a service provider. Such staff may be involved in fulfilling your order, processing payment details, facilitating credit reporting, and/or providing support services. All registration and order information provided to Wholesale Mobile Services is stored on secure servers, and any payment transactions are encrypted using Secure Sockets Layer (SSL) technology. Wholesale Mobile Services does not store credit card details.
Password Confidentiality: If you have been given, or have chosen, a password to access certain features or parts of the Wholesale Mobile Services site, it is your responsibility to keep it confidential and not share it with anyone.
Internet Transmission Security: Wholesale Mobile Services advises that internet data transmission is not always secure. While we strive to protect your personal data, we cannot guarantee the security of any data transmitted to the website.
Acknowledgment of Risk: You acknowledge that any transmission of your data to this site is at your own risk.
Post-Transmission Security: Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Overseas’ access to your information

Where we send personal information overseas, we will require the overseas organisation receiving the information to provide us with a binding undertaking that it will handle that information in accordance with the Australian Privacy Principles. You have the right to ask us not to use your personal information for direct marketing purposes. You can exercise this opt-out right at any time via a Service Desk request in the Members Area.

Accuracy of your personal information

Wholesale Mobile Services does not use personal information without taking reasonable steps to ensure that the information is accurate, complete and up to date, however, because the accuracy of the information we possess depends upon the information provided by you, you must keep us informed of any errors in, or changes to, your personal information.

Accessing your personal information

The Privacy Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. For more information, visit www.privacy.gov.au.
Wholesale Mobile Services will at all times endeavour to correct details of any personal information as soon as practically possible following a request from you to do so, in accordance with the Privacy Act 1998.
Wholesale Mobile Services does not charge a fee for processing an access request except where the request is particularly resource intensive.

How long do we keep your information?

Wholesale Mobile Services will normally destroy personal information after as short a time as possible and unless otherwise required by Law, after a maximum time of seven (7) years.